Frequently Asked Questions

Yes, we only offer the highest quality products, the market has to offer, at incredible prices. In fact our blinds are a division of Hunter Douglas. All our blinds and shades are constructed from the finest materials and fabrics to provide you with years of use & enjoyment.

YES, our prices have been researched and each item has been priced to be the lowest on the internet. We are constantly price comparing to make sure we offer the best products and the best prices. Many of our internet competitors sell the same product for more money. At Direct Window Blinds & Shades we have priced all our blinds & shades to be the most affordable blind company on the internet.

Yes, if you find another website company with the exact blind or shade from the same manufacture. We will match or beat any other site’s prices.

Please let us know if you have found a lower price than ours, it is very important to us. Contact Customer Service at 1-877-748-4843 or email support@directwindowblindsandshades.com

We offer Timber, Century, Comfortex, Hunter Douglas. Not all the brand names are currently offered on our site at this time. We are in the process of adding more items to our site. That does not mean they can not be purchased. For more information on products that are not offered please contact Customer Service 1-877-748-4843 or email support@directwindowblindsandshades.com

Yes. We strongly encourage you to order samples. If a specific color is needed, it is always recommended you request a sample. You can order up to 15 samples on most products. Woven woods are limited due to their size and weight. If additional samples are needed please contact Customer Service at 1-877-748-4843 or email Customer Service at support@directwindowblindsandshades.com

Direct Window Blinds & Shades is located in Phoenix, Arizona. All orders that are being shipped to Arizona will incur a 6.3 % sales tax, all other orders will NOT be charged sales tax.

Shipping is Free in the contiguous United States via FedEx and Ups. Any item over 94 inches in width will incur a 70.00 charge per order, not per item. Verticals over 94 inches in length or width will also incur an oversize charge. Woven woods over 84 inches will incur a 70.00 oversize charge. All oversize items will be delivered via ground transportation. If your order has 2 oversized items from 2 different manufacture’s there will be an over size charge for each vendor.

Sorry no we do not. We make sure our site is updated and items that are discontinued are removed. This will help you with your shopping experience and not cause you any delays in your ordering due to items that are not available.

Please reference to the how to measure tab and follow the simple measuring instructions. If you still are having some difficulties, contact Customer Service for further assistance at 1-877-748-4843 or email us at support@directwindowblindsandshades.com

You can contact customer service at:

Toll Free: 1-877-748-4843
Email: support@directwindowblindsandshades.com
Address: 515 E Carefree Hwy PMB 1034 Phoenix, AZ 85087

Your credit card is charged as soon as the order is placed. Because all orders are custom made, the credit card is charged before production can start. Typically production will begin 12-24 hours after the order is placed. You will receive an email confirmation that your credit charged has been charged by our sister company Grand Canyon Blinds LLC. Also you will receive an order confirmation this will be your purchase order receipt.

Yes we do. Hawaii, Alaska & Canada only. Please contact customer service for shipping charges toll free at 1-877-748-4843 or email us at support@directwindowblindsandshades.com Shipping outside these areas is not available at this time.

Orders being shipped to these locations can not be processed on line. Contact customer service to place your order.

This web site takes every precaution to protect our user´s information. When users submit sensitive information via the web site, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. No sensitive information is ever transmitted in plain text.

While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer and Mozilla Firefox becomes locked, as opposed to un-locked, or open, when you are just ´surfing´.

All our products are custom made to your specifications and can not be resold . Therefore there are no returns, refunds, exchanges or credits given. The measuring instructions are available for you to follow for a correct measure. If you follow the instructions your blind will fit perfectly. We do know that mistakes are made from time to time. And if you did make a mistake in placing your order, please contact Customer service for further assistance. We will do our best to try to resolve the issue for you. Most times we are able to offer you a re-make at a discounted price or the blind might be able to be altered for a additional cost. If you have any questions please contact Customer Service toll free 1-877-748-4843 or via email at support@directwindowblindsandshades.com

We accept: Visa, Master Card, Discover, American Express. Sorry no personal ,company or cashier checks are not accepted at this time.

Most custom orders are shipped within 5-7 business days after production is completed. Please refer to the specific product for production time for the item you ordered. Your order will be held from 12-24 hours before production begins.

No. Not at Direct Window Blinds & Shades, we only sell the top of the line products. All orders are custom made to fit your window perfectly. We do not purchase or re-sell second quality blinds. Nor do we use flawed or discounted defective material to produce our blinds or shades.

Items over 94” in width will incur a 70.00 charge per order.
Verticals over 94” width or length will incur a 70.00 charge per order.
Woven woods over 84” inches will incur a 70.00 charge per order.
This charge applies per manufacture.

Please note : Most deliveries can be right to your front door. But if you live in an area where semi trucks are not allowed the carrier will contact you to arrange for a place and time for the products to be picked up.

NOTE:A $ 70.00 freight charge will be billed in addition to your order on your credit card, after customer service has received your order. If there are two over sized items from different vendors there will be two charges of $ 70.00 per manufacture. Contact customer service if you have more than one over sized item for the charges that would apply to your order.

If you would like a signature upon acceptance of your delivery. Please make sure that make a note of your special request on the order form. If you are calling your order in please make your you notify the sales represenative of your request. Orders with no signature will be delivered at the address provided.

If you have ordered from two different manufactures, your order will be shipped per manufacture and can not be guaranteed that the entire order will be shipped at the same time. Please follow the unpacking instructions when you receive your order. If you are having a professional install your blinds or shades, please make sure that you have received all your items and followed the unpacking instructions before you schedule a installation date. Direct Window Blinds & Shades is not responsible for any charges for items that are not received or have been damaged and installation can not occur. Make sure you have received your entire order and the entire order has been inspected for any damages or made incorrectly, before you schedule an installation date.

Absolutely NOT. We will never give out or sell your personal information. All the information that is received is used strictly for this purchase only.

All our blinds and shades are very simple to install. There are how to install instructions on our website and most products to come with installation instructions. Please refer to any of these to assist you with your installation. There are only a few basic tools that you will need to get started.

Sorry no we can not. But if you are having any problems or questions please contact customer service For further assistance at 1-877-748-4843 or via email support@directwindowblindsandshades.com. Phoenix resident’s only have the option of having a professional installer, install your blinds or shades for an additional charge. Most blinds and shades can be installed for a 11.00 charge per blind or shade. Contact Customer Service for more details and an accurate quote for the items purchased.

This is the most common way blinds or shades are installed. The blind or shade is placed in the inside of the window frame. There needs to be a minimum amount of space for the application to fit properly. Please see the specification requirements for each product you are purchasing to ensure a proper fit.

An outside mount is when the blind or shade is installed beyond the opening of the window. There are many reasons you could choose an outside mount Examples: there is not enough depth for the brackets, cover flaws, keep out light from the sides of the shade due to factory deduction on an inside mount. Sometimes outside mount are used to cover arches, or give the illusion that the window is larger than it really is.

Cancellation Policy:

Once you have placed your order you may have 12-24 hours before production will start. If production has started you are not able to cancel your order. If production has not started with in the 12-24 hour period you can cancel your order, there will be a 20% cancellation charge of the total purchase price.

Change policy:

You have 12- 24 hours before production begins. If production has not begun and changes can be made there is no charge. If the 12-24 hours has passed and it is possible to make changes there will be an additional charge. That will be determined as to where in the production process the factory is at.
If the order has been completed there usually are no changes that can be made. If the factory is able to make a change once the order has begun production there will be an additional charge. That charge will depend on the degree of the change per the factory.
Express orders are put into production faster this makes it very difficult to make any changes. If changes Need to be made, we will try to make the change if possible. If a change can be made there will be an additional charge. That charge will be determined by the factory and the degree of the change.

Very Important!

Please review your order before you finalize it. When you receive your email confirmation please review it again. If you do notice an error you need to contact Customer Service immediately. It is your sole responsibility to review your order for correct products, colors, sizes or any special instructions or features. There are no returns, refunds ,exchanges or credits issued.

All orders go into production 12-24 hours from the time the order has been placed. If there is a problem with your order and production has not started , customer service will contact you. There could a number of reason why an order has not started production. If additional is needed before production can begin customer service will contact you.

Yes all hardware and screws do come with your order. The screws that are provided are for a drywall application. If you your application requires a different type of screw, please check with your local hardware store for the correct screw that is needed for your application.

Yes , once your order has been placed you will receive an email that your order has been received. If you do not have an active email address or you have not received an confirmation within 1 hour please contact customer service for further assistance toll free 1-877-748-4843or email at support@directwindowblindsandshades.com. Once we have received your order ,production will start with in 12-24 hour.

It is your sole responsibility to review your confirmation for any error’s. If there are any changes that need to be made you MUST contact Customer service IMMDEDIALTY to correct any changes before it goes into production to avoid additional charges.

Yes installation instructions do come with most of our orders . Our “How To Install Tab” online will provide detailed installation instructions for all our products. Please refer to it for any questions or contact Customer Service.

We are always adding products. If there is something you would like and you do not see it or it is coming soon. You can contact Customer Service to assit you for availability and pricing. Chances are we are able to get it for you, it just has not been posted to our site yet. Customer Service 1-877-748-4843 or email us at support@directwindowblindsandshades.com

Yes we do. Please see the Glossary Tab. Here you will find all the vocabulary used for all blinds and shades. If there is still something you still do not understand or need help please contact our Customer Service at 1-877-748-4843 or email us at support@directwindowblindsandshades.com Customer Service will assist you with any questions.

Width x Length a common mistake made is the numbers are ordered giving the length first. If you double check your measurements and check your confirmation you should be able to avoid any mistakes. You have 12-24 hours before production begins. If you do see a mistake you must contact Customer Service immediately to correct the error at 1-877-748-4843 or email us support@directwindowblindsandshades.com. We hope this does not happen, but if it does we will make every effort to assist you to correct the error.

Depending on the type of blind or shade and to what degree of error was made will determine if the blind or shade can be altered. If no changes can be made, a new blind or shade can be remade at a discounted price. Each situation is different it really depends on the product and the degree of the mistake. A charge would incur for the correction , in some cases it can be done free. You are responsible for the shipping costs. You are responsible for all measurements. Please remember that the width is always first measurement and the length second.

Ultimately you are responsible for your measurements. ALL MEASUREMENTS should have the Width X Length , this is the proper way to write your measurements. This is a common mistake to transpose these numbers. Always check and re-check all your measurements. And always measure every window. Just because they might look to be the same exact size they almost never are. Take the time to measure twice and be confident you have the correct measurement. All orders are custom made and can not be returned refunded ,exchanged or a credit issued for any reason. If a mistake is made we will try our best to assist you to correct the error. A new blind or shade can be re- made at a discounted price. Or the item might be able to be returned for a correction. It really depends on the product and the degree of the correction. You will be responsible for all correction charges and shipping costs.

This term means that all the components are similar in color but not exact. Designers have hand selected the coordinating tassels, control cords, ladders, stings and other working parts that are exposed to match as closely as possible to the selected item.

Yes, Please see the product specifications located on each product page. Each depth varies from product to product . Therefore it is important to review this information to insure you have selected the right window treatment that will accommodate your window.

Please call customer service for assistance at 1-877-748-4843 or email us at support@directwindowblindsandshades.com Customer service will determine if there is a warranty issue, or if there is a simple adjustment that is needed.

Very Important!

Save all shipping boxes, paper work, wrapping, cartons. Inspect your blinds or shades for damage. You will need all the above items to be shipped back to the factory. Please save everything for it may be required from the factory or the shipping company.

Once you have received your order---inspect all your items immediately. If there has been any damage it will taken care of , but these Important steps are crucial and need to be followed.

For all orders that are shipped UPS or Fed-Ex:
Inspect your package(s) if you notice any damage to the freight , inform the driver to document the damage.

If the package is left at your door and you discover any damage you must do all of the following:

1- Save all the packaging (including boxes, wrapping, and invoice)
2- Notify customer service by phone 1-877-748-4843 or email support@directwindowblindsandshades.com; customer service is happy to help you.

You must notify us within two business days of delivery of any damage. Any items that have been damaged will be repaired or replaced at no charge to you. If you fail to notify customer service with the two day period you may forfeit your free replacement or repair and therefore you will be responsible for all costs to repair or replacement and all shipping costs. Please follow these instructions it is very important.

All these steps must be taken:

For all orders shipped via ground freight other than Ups or Fed-Ex you must follow these procedures:

1- Inspect the package(s) for any damage. If you notice any damage at all inform the driver and have him or her document the damage on the bill of lading on your copy.
2- You must save all the packaging material boxes, cartons and any wrapping.
3- You must notify us within two business days of delivery.

Customer service can be reached at 1-877-748-4843 or email us at support@directwindowblindsandshades.com. Any items that were damaged during shipping will be repaired or replaced at no additional charge.

All three steps must be taken. Failure to follow these instructions may result a failure to comply and therefore forfeit any repairs or replacement at no charge. You will be responsible for any repairs, replacement and shipping charges.

Inspect your order as soon as it has been delivered. If there has been a mistake made, you need contact Customer service within two days of delivery. Any items that were made incorrectly due to factory error will be repaired or replaced at no cost. If you fail to contact customer service within the two days from delivery you may forfeit the right for free replacement or repair of the item. And you could be charged for all repairs replacement shipping and misc charges that could apply.

Yes there is a limited lifetime factory warranty, please review the warranty link and there you can view the warranty page. If you do have a warranty issue, contact Direct Window Blinds & Shades, we will instruct you on the procedure to address your warranty issues.

Direct Window Blinds & Shades does not warranty any products purchased. The warranty is issued and determined from the factory. We will make every effort to assist you in resolving any issues that might arise.

Customer service will provide you with order production status and shipping information. Our helpful staff will assist you through out the entire process. A customer service represenative can be reached at 1-877-748-4843 or via email at support@directwindowblindsandshades.com

All our blinds and shades are made in the USA. We have two manufactures in Texas and California. So you can be assured that they are produced here in the United States of America, along with the finest materials and workmanship.