Terms and Conditions

This is the most important step in ordering your window coverings. It is critical that you have measured properly. All of our products are custom made to fit your window perfectly. Therefore we are unable to return, refund, exchange or credit. If there is an error on your part , we will do our best to help you resolve the problem. Please review the how to measure instructions. If you follow these instructions carefully you are guaranteed to have a perfect fit. If you need further assistance contact our Customer Service staff at 623-465-7327 or email at support@directwinowblindsandshades.com

Inside mount:
The window treatment will sit in the inside of the window frame or opening. Please follow the how to measure instructions for a correct measure and fit. DO NOT TAKE ANY DEDUCTIONS, the factory will take the necessary deductions according to the type of window treatment that is being ordered. Please see the specifications on each product page for more information.

Outside mount:
The window treatment will be installed on the outside of the window, beyond the opening of the window. This will be determined by you, How much width & length is needed.

The factory will NOT take any deductions on an outside mount. The exact size ordered is what you will receive . Please see the how to measure instructions for an outside mount for an accurate measure and fit.

Sliding glass doors:
If you are measuring for a standard sliding glass door or window that a floor length treatment is needed. Please make sure to measure the entire width & length to cover the overlapping areas. Remember there are NO DEDUCTIONS for an outside mount. You will receive the exact measurement ordered.

French doors:
Since a French door do not have a floor length measurement. You will want to extend the measurement from the glass area. The amount that you want to extend out to is up to you. A rule of thumb is at least 1to 2 inch’s on each side and 2 to 3 inches for the top & bottom. Please see the how to measure instructions for an accurate measurement.

Window sills:
If you have a window with a sill and it extends ¾ inch or more. The measurement would best taken from the sill to the top and extend the measurement beyond the opening. The same goes for the sides, measure the sides and extend the measurement beyond the opening. Please see the how to measure to measure correctly.

Almost every computer will display color samples differently. We have tried our best to offer the highest quality photos to help you with your selections. If the color and texture of the window treatment you are considering are important to you, we strongly suggest that order a free sample to ensure that you are ordering the desired color needed. Because all our products are custom made they can not be returned, refunded exchanged or a credit issued due to ordering the wrong color. Please keep in mind if you order the same product at different times there is a chance the color dialogos will not be the same. To avoid this issue we recommend you order all the blinds or shades at the time.

Color samples should arrive in 3-5 days
1. Go to the product page containing color samples
2. Click on order samples
3. Fill out the required information

We reserve the right to limit the amount of samples if there is an exceeded standard amount being requested.

Please keep in mind that there still could be some slight color variations. Due to woods natural color, grains and textures and fabrics. And each dye lot could slightly vary darker or lighter. This is all normal and is an industry standard. There is no way to guarantee the exact color of the swatch sample. If you are ordering multiple blinds we strongly recommend that you purchase them all at the same time to insure the same dye lot.

Backlighting occurs on fabrics, when the sunlight filters through the fabric it will soften the color and enhance the textures. There really is no way to show this on the computer. Therefore it is strongly suggested that samples are ordered so you are able to view the swatch sample in your setting and lighting. This will help you make a dession on the correct color that works for you. Free samples are located on each product page click on free samples.

Woven woods:
Woven Woods are a natural product and therefore are never exactly the same. That is what makes them so unique. There are many factors that could effect the color of the shade. They could possibly be lighter or darker. It is very important that if you do need more than one treatment, it is ordered all at the same time. A color guarantee can not be made. Color differences are not considered to be a flaw or defect.

Important information:
All our products have color coordinated components. The colors are not an exact match but are similar. Designers have hand chosen components to coordinate for each window treatment we offer.

Shipping is Free within the contiguous United States. FedEx & UPS are the standard methods of delivery. Your products must be under 94 inches or under to qualify for free shipping. If you have 1 or more items that are over 94 inches there will be an additional charge of 70.00 per order. If there are multiple shipments with oversized products there will be a 70.00 charge per manufacture. In the case of oversized items they will be delivered via ground freight. If a vertical is over 94 inches in width or length there will be an additional charge of 70.00 per order.

You will not be charged twice for oversized items unless you have two oversized items from 2 different manufactures.

Note:
Most of our deliveries will be able to made right to your front door. If for any reason a semi truck is unable to enter the property,the shipping company will contact you to make arrangements for delivery. Most drivers will not deliver your merchandise into your home, or unload your order off the truck. So please be prepared for someone to be able unload and sign for the delivery. It is very important that you note any damages to the driver.

If you have ordered from two different manufacturers you will most likely not receive you order at the same time. Please wait for all your entire order to arrive before scheduling an installer. Direct Window Blinds & Shades is not responsible for shipping delays that are out of our control or any loss due to a delayed shipment.

For ground service there is a $ 30.00 charge per blind. If there is an oversize item there is an additional $ 70.00 Charge. These are just estimates. Not all manufacturers ship to Hawaii. Please contact Customer Service for a quote at 623-465-7327 or via email support@directwindowblindsandshades.com. Please have the items selected so Customer Service can give you an accurate quote.

For ground service there is a $ 50.00 charge per blind. If there is an oversized item there is an additional $ 70.00 charge. These are just estimates. Not all manufacturers ship to Canada. Please contact customer service for a quote at 623-465-7327 or via email support@directwindowblindsandshades.com. Please have all your items selected before you contact Customer service for an accurate quote.

Please contact customer service at 623-465-7327 or via email support@directwindowblindsandshades.com. In order for us to give you a quote, please have all your items selected before you contact Customer Service for an accurate quote.

A signature required needs be noted on the purchase order or if you call your order in, please let the order representative know that you are requesting a signature. If this is not noted, all deliveries will be delivered as no signature required.

Delivery times are estimates based on normal production and shipping times. Delivery days are based on working business days. The estimated days are included as working days after your order has been completed . They do exclude weekends, delays in product back order, holidays, increase of orders, or factory closing days or any other unforeseen event. Direct Window Blinds & Shades can not be held responsible for circumstances beyond our control.

There is a processing fee of $ 6.95 per order. This fee helps with the cost to process your order. This fee is minimal, and helps us provide you with the lowest prices on the internet.

We are a Arizona based internet company. Therefore any orders that are shipped in Arizona will be subject to a 6.3 % sales tax. Grand canyon blinds does not charge sales tax on any other states other than Arizona unless imposed by internet law.

If you find a the same exact product, color, and same terms and conditions we will match or beat there price. We would love to know. Please contact customer service at 623-465-7327 or via email at support@directwindowblindsandshades.com

All personal information is kept confidential. All information received is used for the purchase of your order only. Your personal information will never be sold or shared with anyone outside Direct window Blinds & Shades.

Direct Window Blinds & Shades will do our very best to keep up with any items that have been discontinued items & remove them promptly. If an item has been ordered that is discontinued and we are notified when the order is being processed. Customer service will notify you of the discontinued item and will try to assist you with another selection.

If you are unable to make a new selection we will refund you for the discontinued items . Direct Window Blinds & Shades disclaims any responsibility for any delays or damages due to circumstances out of our control.

We accept Visa, Master Card, Discover, American Express. You can place your order on line or call Customer Service to place your order. Sorry personal, business, or cashier checks are not accepted at this time. Because all orders are custom made to your specifications, the full amount is charged to your credit card immediately.

Very Important!

Save all shipping boxes, paper work, wrapping, cartons. Inspect your blinds or shades for damage. You will need all the above items to be shipped back to the factory. Please save everything for it may be required from the factory or the shipping company.

Once you have received your order---inspect all your items immediately. If there has been any damage it will taken care of , but these Important steps are crucial and need to be followed.

For all orders that are shipped UPS or Fed-Ex:
Inspect your package(s) if you notice any damage to the freight , inform the driver to document the damage.

If the package is left at your door and you discover any damage you must do all of the following:

1- Save all the packaging (including boxes, wrapping, and invoice)
2- Notify customer service by phone 623-465-7327 or email support@directwindowblindsandshades.com; customer service is happy to help you.

You must notify us within two business days of delivery of any damage. Any items that have been damaged will be repaired or replaced at no charge to you. If you fail to notify customer service with the two day period you may forfeit your free replacement or repair and therefore you will be responsible for all costs to repair or replacement and all shipping costs. Please follow these instructions it is very important.

All these steps must be taken:

For all orders shipped via ground freight other than Ups or Fed-Ex you must follow these procedures:

1- Inspect the package(s) for any damage. If you notice any damage at all inform the driver and have him or her document the damage on the bill of lading on your copy.
2- You must save all the packaging material boxes, cartons and any wrapping.
3- You must notify us within two business days of delivery.

Customer service can be reached at 623-465-7327 or email us at support@directwindowblindsandshades.com. Any items that were damaged during shipping will be repaired or replaced at no additional charge.

All three steps must be taken. Failure to follow these instructions may result a failure to comply and therefore forfeit any repairs or replacement at no charge. You will be responsible for any repairs, replacement and shipping charges.

BE VERY CAREFULL WHEN OPENING THE PACKAGE. DO NOT USE SHARP OBJECTS, PUNCH OR STAB THE BOX IN ANY WAY. THERE IS A POSSIBILITY THAT YOU COULD CAUSE DAMAGE. IF DAMAGE DOES OCCURR, DUE TO IMPROPER TO OPENING OF THE PACKAGE, YOU ARE RESPONSIBLE FOR ALL COST INCLUDING, SHIPPING, REPAIR WORK AND ANY OTHER COST THAT MIGHT BE INCURRED TO FIX THE DAMAGDED ITEM.

A limited lifetime factory warranty is issued from the manufacture. The warranty is not through Direct window Blinds & Shades. Therefore Direct Window Blinds & Shades disclaims any warranty or implied warranty on the goods that you are purchasing. Direct Window Blinds & Shades will help assist you with any warranty issues that might occur. Contact Customer Service for any questions toll free at 623-465-7327 or email at support@directwindowblindsandshades.com

To avoid injury or strangulation from cords on blinds or shades. We urge you to keep all cords out of the reach of all small children. There are many ways to keep the cords from your children’s reach. All our products conform with C.P.S.C. child safety guidelines.

Safety options to consider:
Cord free window treatment ( Honeycomb Shades CORD FREE OR CORD FREE TOP DOWN BOTTOM UP); Contact Customer Service for more information on cordless treatments
Tie down devices: these devices come standard on verticals and honeycomb shades that have a continues cord loop
There are safety kits that can be purchased on line. We do not sell any kits at this time

This web site takes every precaution to protect our user´s information. When users submit sensitive information via the web site, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. No sensitive information is ever transmitted in plain text.

While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer and Mozilla Firefox becomes locked, as opposed to un-locked, or open, when you are just ´surfing´.

In the event that there has been a incorrect pricing or product information, Direct Window Blinds & Shades has the right to cancel or refuse or correct the item. Customer Service will contact you with any incorrect information. At that time it is your choice if you would like to continue with your order at the new adjusted price. If you choose not to continue your order. The only items that can be canceled will be the incorrect item or items. All other items that are ordered and do not have adjustments will be processed as normal.

If the factory has made an error in the production. The item will be remade or corrected and sent to you correctly at no additional charge. You must still inspect your package for any damages or incorrect made items. Failure to contact Customer Service within 2 days of delivery of your package could result in forfeit of any replacement. It is very important to inspect all products as soon as you receive them. Contact Customer Service at 623-465-7327 or via email support@directwindowblindsandshades.com

Change policy:

You have 12- 24 hours before production begins. If production has not begun and changes can be made there is no charge. If the 12-24 hours has passed and it is possible to make changes there will be an additional charge. That will be determined as to where in the production process the factory is at.
If the order has been completed there usually are no changes that can be made. If the factory is able to make a change once the order has begun production there will be an additional charge. That charge will depend on the degree of the change per the factory.
Express orders are put into production faster this makes it very difficult to make any changes. If changes Need to be made, we will try to make the change if possible. If a change can be made there will be an additional charge. That charge will be determined by the factory and the degree of the change.

Very Important!

Please review your order before you finalize it. When you receive your email confirmation please review it again. If you do notice an error you need to contact Customer Service immediately. It is your sole responsibility to review your order for correct products, colors, sizes or any special instructions or features. There are no returns, refunds ,exchanges or credits issued.

If you want to cancel your order you must contact Customer Service. Any order that can be canceled will incur a 20% charge of the total purchase price. If your order has started production ,the order can not be canceled for any reason. No refunds, exchanges or credit can be issued. Please make sure that you have double checked all your information before you finalize your order to avoid any mistakes. We will do our best to assist you with any issues that might arise.

All our products are custom made to your specifications and can not be resold . Therefore there are no returns, refunds, exchanges or credits given. The measuring instructions are available for you to follow for a correct measure. If you follow the instructions your blind will fit perfectly. We do know that mistakes are made from time to time. And if you did make a mistake in placing your order, please contact Customer service for further assistance. We will do our best to try to resolve the issue for you. Most times we are able to offer you a re-make at a discounted price or the blind might be able to be altered for a additional cost. If you have any questions please contact Customer Service toll free 623-465-7327 or via email at support@directwindowblindsandshades.com

All phone orders that are taken at the customers responsibility. Customer service will read back the order to you. You will receive a confirmation via email, check this out immediately for any mistakes. You have 12-24 hours before production starts on most orders. If you catch a mistake before the 12-24 hour period and production has not started there will not be a charge. If a change needs to made and can be made once production has begun there will be an additional charge. That charge will depend on the degree of the change and how many items need a correction. If you do not have computer you can give Customer Service a fax number and the confirmation will be faxed to you. It is your responsibility to check and re check your order for accuracy.

In the rare occasion that there is an item that is on backorder, Customer Service will contact you and inform you of the expected delay. Sometimes we are not aware of an item being on back order until the item is ordered. If you choose to cancel the back ordered items there will be a charge of 5% of the total purchase price of the back ordered item(s) only. Any other items that are purchased and that are not back ordered do not fall into this category, they will proceed as normal.

All customers agree that venue for any legal action dispute will be held in Maricopa County, Arizona.